Frequently Asked Questions
Everything you need to know about shopping with SoulTree.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How long will it take to receive my order?
Standard shipping usually takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International delivery times vary depending on the destination and local customs processing.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Are your products sustainably sourced?
At SoulTree, we prioritize ethical sourcing and sustainability. We work closely with our suppliers to ensure all products meet our high standards for environmental responsibility.